Shipping Info

AUSTRALIAN ORDERS

*All domestic orders are shipped via express post

Shipping Cost:
* FREE shipping for orders over$100
* $14.95 express flat rate for orders under $100

Most orders to metro areas are delivered within 1-2 business days however please keep in mind that we have no control over the delivery times of the parcels once they have been collected by the shipping company.

During sale periods, please allow additional time to receive your order. Shipping times are provided by our courier and can vary depending on your location/external factors. 

*Please note that we do not dispatch on weekends or public holidays, if your order is placed on a weekend or public holiday it will be shipped the following business day. We do our best to process your order on time unless under rare circumstances there is a delay in your order. If this does occur, a customer service representative will send you a notification email to update you on your order status.    

 TRACKING AND DELIVERY

You will receive a tracking number via email once your order has been dispatched from our warehouse. 

NOTE: To prevent any postal delays, please ensure that you correctly fill in your shipping address details. Orders that are returned to us due to incorrect/insufficient address may incur additional costs. 

Once your order has left our premise, it is in the hands of the delivery company. Hidden Agenda are not responsible for any delays/losses caused by the shipping provider. Please note that the shipping guide is only an estimation - there may be some delays in having your order shipped out during high-volume or sale periods. 

CURRENCY

Everything displayed on our website including international delivery costs are written in Australian Dollars ($AUD). You will be charged the Australian cost of shipping, the price will be converted to your countries currency when you are charged with your order.

INTERNATIONAL SHIPPING

$39 international shipping rate 

We will be in contact to provide tracking information and estimated delivery timeframes.

CUSTOMS TAXES & DUTIES

All custom fees, taxes, duties and any other additional charges are the responsibility of the customer, even if you refuse the shipment upon delivery. These are not included in the cost of the order or shipping fees. 

Please be advised that Hidden Agenda is not responsible for any additional taxes and customs charges that are requested during the shipment of your order, and do not offer refunds for these costs. Please refer to your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. 

Please also note that if you decide to not pay customs taxes or duties and choose to reject the parcel, you will not be refunded for your order.

LOST PACKAGES

Hidden Agenda not accept liability for lost orders. We only post orders to given addresses. 

Note: If Authority to Leave/Safe Drop/No Signature required has been selected, Hidden Agenda and the courier company are both waived of any liability if the parcel is lost or stolen.